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Open Privacy Policy for Indonesia

We spell out what we collect from your account, your device, and your payment references before you move forward.

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kputoto Open Privacy Policy for Indonesia
CONTACT ROUTES

Explore Contact Paths for Privacy

When you want a correction, access copy, or a question about retention, we keep three contact paths open so your request does not get lost. Live chat is open 24/7, email is better for written records, and the form helps if you are using a shared device or blocked browser. We ask for your registered email or phone before actioning any privacy change.

Team online

Live chat

Open chat any time of day for questions about data use, cookie behavior, or a recent payment reference from DANA, OVO, GoPay, or QRIS. We start with your registered contact so the request reaches the right account.

Email

Send a written request when you want a record of correction, access, or retention questions. Email works well when you need to attach screenshots, and we reply using the address on file for the account.

Privacy form

Use the form on mobile or desktop if chat is blocked or you are sharing a device. Add your username, registered phone number, and the last login date so we can verify the request before making changes.

DATA SAFETY

Switch Through Data, Cookies, And Access

We store only the data needed to run the account, record payment references, and answer privacy requests.

Collection scope

We collect the details you enter, plus basic device and browser signals, so we can keep your account history readable and match support questions to the right profile without asking you to repeat the same facts.

Cookie use

Cookies save login status, language choice, and a few session settings. If you clear them, we may ask you to verify again, which keeps your account access tied to the device you actually use.

Account checks

When you change email, phone number, or recovery details, we may pause the request until identity is checked. That stops unwanted edits and helps us protect the privacy of the account owner.

Retention rule

We keep records for support, dispute handling, and legal retention only. Once those needs end, we delete or anonymise the data we no longer need, unless local law asks us to keep a minimal record.

Change requests

For correction or access requests, use the support route listed on this page and include the exact detail you want changed. Clear requests move faster because our team can verify the record in one pass.

Payment references

If your history shows DANA, OVO, GoPay, or QRIS references, we keep the fields needed to match the transaction and answer questions. We do not use those references for unrelated purposes.

Browse Answers About Privacy Policy

These are the questions we hear most when you want to know what we collect, why we keep it, and how you can ask for changes. The answers below focus on account data, cookies, payment references, and support routes, with local law always deciding what access or deletion steps are available in your region.

We collect the details you submit during registration and later updates, plus device and browser signals that help us keep the session stable. If you contact support, we also keep the message trail tied to your profile.

Cookies remember login state, language choice, and a few session settings, so you do not repeat the same steps each visit. If you clear them, some privacy checks may ask you to confirm again.

We keep data only as long as we need it for account operation, support history, dispute handling, and legal retention. After that period ends, we remove or anonymise records that no longer need to stay readable.

Yes. Send the exact change you want through the contact route on this page, and we will check the account first before updating it. That helps us stop errors from reaching the wrong profile.

Use chat, email, or the form and ask for an access request. Add your registered email or phone number, plus the detail you want checked, so we can verify the right record before replying.

Yes, when they are needed to match a transaction, answer a support question, or keep the audit trail clear. We do not keep extra payment details once the record no longer serves that purpose.

It does. When local law in Indonesia or your region requires us to keep a minimum record, we follow that rule and explain the limit. If a request is allowed, we process it through the contact path here.

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